Laptop batteries * FAQs

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1.How do you send payment?
2.How to deal with backorders?
3.Battery Maintenance and Use Instructions
4.To better use your battery, please take care of the precautions listed below

Payment Questions
What payment means do you accept?

We accept Visa and MasterCard and debit cards including JCB, Maestro-UK and Solo. Paypal is also accepted at our secure checkout site.

When is my credit card charged?

Your credit card is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, where items are to be shipped out by the end of the following business day.

What do you consider my billing address?

Your billing address is the same address information on file with your credit card company. When entering this information during the checkout process it is important that you enter this information exactly as it appears on your credit card statement. If the information is not accurate, your card may be declined.

Can I cancel an order?

Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.

If you have any difficulties, please feel free to reach us by clicking the ‘Contact Us’ button on the website. We will get back to you shortly.

Are credit card transactions safe?

Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Payments are gone through Paypal or WorldPay servers, which use Secure Sockets Layer (SSL), an encryption technology that works with Firefox, Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that customer's personal information can be protected.

Do you charge sales tax?

A sales tax of 4% would be charged to customers in the New Jersey State.

Shipping Questions
Can I come to your locations to pick up an item?

Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely an office for processing the paperwork for these transactions.

What will I be charged for shipping?

Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item’s description and are non-negotiable. Please consider this when placing your order.

Who will deliver my orders?

Items will be shipped by UPS or USPS. We may use other carriers as necessary.

How long will it take for my item to reach me?

Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 2 – 5 business days for delivery.

1.How do you send payment?

After enjoy shopping in our website, you may just click the button "Add to Cart", then you will be directed to complete the payment step by step.
1) Payments are highly recommended to send through Paypal. Advantages using Paypal over other payment methods:
a.Payment is traceable. You can track the status of your payment.
b.It is quick and convenient to proceed the transaction.
c.It does not require you to use your credit card online (you can transfer directly from your bank account). Sellers don't see your credit card number, which limits the risk of unauthorized use.
d.It offers Paypal Buyer Protection on qualifying items – up to $ 1,000 in free coverage. Additional limited protection is offered through Paypal's Money Back Guarantee.
2) We also accept money order/ check. (Please note that items paid by money order/check will only be sent out after the check has been cashed, which usually takes about 7-10 business days.)** You MUST contact us before sending out your money order/check.
3) Cash payment and COD ( cash on delivery )are not available.

2.How to deal with backorders?

We reserve the possibility that some products may become out of stock in a short period of time. We will contact you immediately by email if this happened. If you have confirmed that you are able to wait for the order, we will send the backorder to you when it is in stock . If not, we will issue a full refund at once. (It will take at least 2 weeks to process the refund if your order is paid by Money Order/Check)
**Please note that we reserve the rights to issue a full refund without any notice if we receive no response from you after 14 days.

3.Battery Maintenance and Use Instructions

1) A new battery usually comes in a discharged condition with a very low capacity. It is highly recommended to fully charge new battery packs before use. Refer to the users' guide of your electronic device for charging instructions.
2) A new battery pack needs to be circled (fully discharged and recharged) three to five times to reach its optimum performance.
3) Rechargeable battery will undergo self-discharging when left unused for a long period of time. Thus, it should always be stored in a fully charged state and kept in a cool, dry and clean place.
4) To maintain the optimum performance of a battery pack, it is highly recommended to circle (fully discharging and recharging) it at least once a month.
5) It is normal if a new battery gets warm when being charged or used. However, close attention should be paid if the battery pack becomes excessively hot. This may indicate there is a problem with the charging circuit of the electronic device. So, it is necessary to have it checked by a qualified technician.
6) New batteries are hard to be charged. Sometimes, your electronic device may indicate a fully charged condition about 10 to 15 minutes when the new battery pack is being charged for the first time. When this happens, remove the battery pack and let it cool down for about 10 to 15 minutes then repeat the charging procedure. Sometimes, a new battery will suddenly refuse to be charged. If this happens, it is then suggested to remove the battery from the device and reinsert it.

4.To better use your battery, please take care of the precautions listed below

1) Do not modify or disassemble.
2) Do not incinerate or expose battery to excessive heat, which may result in an exposure.
3) Do not expose battery to water or other moist matters.
4) Do not pierce, hit, step on, crush or abuse the battery.
5) Do not place battery in device for a long period of time if device is not being used.
6) Do not short circuit the terminals or store your battery pack with metal objects such as necklaces or hairpins.

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